Employees and eligible family members can use a toll-free line as a single access point for EAP services. Trained counselors directly answer the phone to:

• explain the EAP service;
• arrange an “in person” assessment session; or
• arrange an assessment for legal, financial or other work-life services;
• provide an intervention over the telephone if indicated

Together, the EAP clinician and employee discuss the problem, its context and possible solutions. The EAP clinician also focuses on how the employee problems may interfere with work performance. Assessment includes:

• A review of client rights, EAP services and confidentiality;
• A review of presenting and related problems, taking into account the employee’s strengths, coping skills and motivation for change;
• An evaluation of any high-risk factors, such as substance abuse, suicide potential and domestic violence;
• A determination whether the employee’s concerns can be handled with short term counseling within the EAP or whether a referral beyond the EAP is indicated;
• A solution-focused action plan that addresses the employee’s concerns and resolves issues that may disrupt work performance.

Short term counseling is most appropriate in situations related to “problems in living” (e.g. marital distress, parenting concerns, work related stress, interpersonal communication issues, mild anxiety, grief and loss). Usually this means a certain number of counseling sessions (based on plan).

If the problem cannot be resolved within the EAP, the EAP clinician refers the employee to the most appropriate and available resource for additional counseling, treatment or support.

We accomplish this service by customizing our programs to fit different needs. Wellness Services and Programs:

• Health Coaching
• Disease Management
• Disease Prevention
• Smoking Cessation
• Health Risk Assessment
• Education and Workshops
• Programs and Events

Our services may offer a Dietitian (RD) and a Health Fitness Specialist (HFS) to answer your nutrition and/or exercise related questions. EAP clients based on service plan might have the opportunity to utilize a free, telephonic consultation with the RD and/or HFS. The topics include but are not limited to:

Nutrition:

• Nutrition:
• Carbohydrate counting
• Calorie/nutrient recommendations
• Reading food labels
• Eating out healthy
• Portion control

Exercise:

• Customized workout plans
• Cardiovascular exercise recommendations
• Resistance training recommendations
• Target heart rate ranges
• Identifying individual risk for exercise (should you see a doctor?)
• Goal assessment

Each consultation will be followed by a written recommendation for reference.

Our financial consultation services are designed to help identify strategies for wise money management and responsible credit use. Consultants are knowledgeable on a wide range of financial topics and can provide assistance in areas such as the following:

• Budgeting
• Credit counseling and debt consolidation
• Credit report review
• General financial planning (due to life events such as divorce, retirement, birth of a child, getting married or job loss)
• Bankruptcy
• Loan issues (student, car, mortgage and refinancing options)
• Tax consultation

• Legal counselling in general topics (e.g. real estate, family (children, divorce, inheritance, etc.)
• Reviewing and offering opinions about contracts, official documents (only reviews and opinions provided as part of the counselling but editing, modifying)
• Legal counselling is provided by professional lawyers holding several years of experience

Our work-life services provide employees and dependents:

• Resource services. Specialists provide resources and referrals to providers for adult care, child care, education and adoption needs.
• Convenience Services. Our specialists can help employees and household dependents find everyday services such as home repairs, movers, tickets, specific products, restaurants, hotels and pet care.
• Convenience Services. Our specialists can help employees and household dependents find everyday services such as home repairs, movers, tickets, specific products, restaurants, hotels and pet care.
• Unlimited consultations and referrals. Employees and household dependents can contact our program as many times as they wish.

Individual Crisis Counseling:

Whether the issue is a cultural adjustment, a problem at work, anxiety, depression, family conflict or a traumatic event, your employee will receive quick access to intervention.

Group Critical Incident Services:

This typically involves a larger number of employees directly or indirectly affected by an unexpected, dramatic event at work. CGP’s EAP includes critical incident intervention for traumatic events such as accidents, death, natural disasters and hostage situations. In the wake of a critical incident, CGP moves quickly to activate our local providers and schedule an intervention before employees experience the negative impact of unaddressed trauma.